Frequently Asked Questions
I see the abbreviation CPP after your name. What does that stand for?
CPP is an abbreviation for Certified Professional Photographer. This certification is only offered through the Professional Photographers of America (PPA). CPP’s must pass a written exam as well as submit a photographic portfolio demonstrating their technical knowledge of photography and the use of lighting techniques.
The information below is directly from the PPA website explaining the CPP standard and why it is important:
“These days, photography is practiced by anyone with a smartphone, but it’s mastered by few. When it comes to those once-in-a-lifetime moments—when you’ve got one shot at getting it right—you better make sure the person behind the camera is a pro. A proven professional photographer that is.
There’s no greater proof than when the letters “CPP” follow a photographer’s name. They designate a Certified Professional Photographer, someone who is putting in the extra work to stay above the rest. It assures you of this photographer’s professional knowledge and experience, while also declaring that photographer as one who has achieved and maintains a higher standard”. You can read more about CPP here.
What days and times are available for my session?
Sessions are scheduled Tuesdays-Fridays. Sessions may be scheduled between 9:30am-4:30pm, and are by appointment only.
What is the process for reserving my session time?
To reserve your individual session date and time, a retainer is required. This retainer is applied to your final balance which is due at the time of the session. Verbal appointments without retainers are not confirmed appointments.
How are re-schedules handled?
In the event your session needs to be rescheduled, please notify us at least 24 hours in advance of your scheduled session so we can re-apply your retainer to another session date and time. Should you have to cancel your session less than 24 hours prior to your session time the retainer is forfeited. No – shows and reschedules on the day of your scheduled session time slot are billed the full session amount and this amount will not be credited to another date.
I’m running late for my scheduled session, what do I do?
Call us ASAP and we can let you know when the next available time slot is for that day. Clients who show up late to their scheduled appointment will be worked in as our schedule permits.
How long do sessions take?
The in studio Business Portraits take about 15-20 minutes for one look (ie: head and shoulders). Should you opt to change outfits or change studio backgrounds your session time will need to be extended, and there is an additional fee for theses changes. After your session is complete, you will come into our presentation room to view all the images from your session. At this time you will make your final image selection. The image selection process usually takes about 15-20 minutes.
What do I wear for my session?
Please view our clothing tips here. You will need to bring your own clothes and accessories as we do not have that here for you to borrow.
Can I change outfits? I want 2 looks for my Business Portrait, is this possible?
That is an option. Our basic package includes one outfit and one background. You can opt to upgrade your package or extend your session with multiple looks for an additional fee.
Can you recommend someone for make up and hair?
Yes. We have a salon nearby we work closely with. Or if you prefer, we can make arrangements for an artist to be on site for your session. We can discuss this option at the time of scheduling your session.
When do I get to see my images?
You will have the ability to view some of your session images actually in the camera room. The camera is tethered to a monitor thus allowing clients real time previewing of images. This is beneficial so you can check hair, makeup and clothing during the session and make adjustments if needed. After your session is complete, you will come into our presentation room to view all the images from your session. At this time you will make your final image selection. The image selection process takes about 20 minutes.
I cannot stay to select my image/I need someone else to help me decide. Can the images be uploaded for online viewing?
We can assist you with image selection here at the studio. However, if you feel you need an outside opinion before selecting your final image, you will need to schedule another appointment when all parties can assist you here in our studio.
What do I receive with the basic headshot package?
Our basic package includes your session plus (1) selected 4×6 JPEG file with basic facial retouching. Once you have selected your final image, the final file image is sized as below:
Print files – * File will print up to a 4”x6” image.
4×6 @ 300 DPI in color
4×6 @ 72 DPI in color
We recommend you know your image requirements or file specs prior to your session. Should you need a different file size than indicated above, please forward your requirements to us before your scheduled appointment.
* Larger files and additional print files are available for an additional fee.
When and how will I receive my image?
Once you have selected your final image, our typical delivery is 48 hours/2 business days, but we have delivered
final retouched images the next day. Should you require same day or immediate turnaround, this can be done
and there is a rush fee for our “RUSH SERVICE”. Please let us know about any deadlines when scheduling your headshot appointment.
Your final image will be delivered via email. Larger files and multiple images will be delivered via ftp or a download link sent via email.
Payment Policy/When do I pay?
Payment in is due in full at the time services are rendered unless agreed to in writing prior to the session. We do require a retainer to reserve your specific date/time for your session. In addition to cash, we accept Visa, MasterCard, and American Express.
What is your return/exchange policy?
Since we always review images with the client/subject as part of the session we do not have a return or exchange policy. We work with the subject to ensure that she/he is satisfied with the session and image(s) selected prior to leaving the studio. If for any reason you are not entirely satisfied, communicate with the photographer immediately so the issue can be resolved during your session. There are no refunds or exchanges on session fees or digital jpgs. The session and receipt of digital jpgs ordered represents a final sale.
I am too busy to leave my office, can you come to me?
Yes. We do offer on location business headshot sessions. Location Business Headshot Sessions have a minimum of $1850 + tax. Feel free to contact the studio at 713.461.2862. A signed contract and completed charge authorization (with retainer) must be received by the studio at least 5 business days in advance of session date prior to the scheduled session date. Upon receipt of the signed agreement with a completed charge authorization (and confirmed retainer receipt) the on location sessions date and times will be confirmed by the studio. It is the studio’s policy to not go on location without the signed contract, paid retainer, and completed charge authorization; no exceptions.
I have an office of 10+ individuals who need business portraits. Do you offer any kind of quantity discount?
We will gladly provide your company a custom quote for 10+individuals. A signed agreement, paid retainer and completed charge authorization are all required in advance of the group sessions that are to be scheduled. Without a signed agreement, paid retainer, and completed charge authorization, the bulk sessions will not be confirmed or scheduled. Please contact us at the studio 713-461-2862.